Yes. Local movers are regulated by DOT, we also are completely licensed, insured, and bonded. We are happy to provide proof of insurance to anyone requesting it.
2. Can you come out for an in-home estimate?
Absolutely, we do in-home surveys for individuals or businesses who want a full-service move. However, most moves do not require in-home surveys and most quotes can be completed online or over the phone.
3. How many men will I get for my move?
Every move is different. Our operations department is the best in the business, they will align a staff of men and trucks catered specifically to each move. For every move, we have at least two men that are experienced and well-trained for the job.
4. Will the movers disassemble and reassemble furniture?
Yes, you will be billed based on the amount of time necessary, to properly disassemble/reassemble all items.
5. Do the movers bring any boxes with them?
Unless the movers are packing your belongings, it is rare that they would have any packing materials. The exception would be wardrobe boxes. If you want us to move you hanging clothes, let our sales staff know and the movers will bring wardrobe boxes out to accommodate your needs.
6. Do you provide protection for floors and doorways?
Definitely! The biggest protection you can have are good movers and we have great movers. To take the extra step, we use floor runners and door jam protectors on every move.
7. Do I need to empty out drawers?
Yes, it is important to empty drawers on most items except for dressers and chest of drawers. The professional movers will make sure to secure the drawers as they move your furniture. Here is some additional information about the requirements we have: •Dressers and chest of drawers can have clothing ONLY. No books, jewelry or heavy items. •Overly large dressers and armoires should be completely empty. •Standard two-drawer file cabinets can be left full •Standard file cabinets larger than two drawers should have all drawers above the bottom two drawers emptied. •Lateral and fireproof cabinets should be empty •Remember to always pack any fragile or valuable items separately so they will be handled more securely during your move.
8. Do I need to be there for the entire move?
You, or a representative on your behalf, needs to be available for the entire move. Often times questions come up that the movers need someone available to answer. They will also need someone to verify that everything moved is loaded and unloaded.
9. Are you supposed to tip the movers?
Tipping is optional. However, moving is a personal service and tips are greatly appreciated.
10. Will weather dictate if my move will take place?
Generally, no. Although the weather may add a significant amount of time onto how long it will take to complete your move, rarely would it stop a move from taking place.
11. What size boxes should I use to pack?
A one man box should be 50 pounds or less. Boxes just aren't made to handle excessive weight. The most important thing to remember when packing a box is to pack it top to bottom. Try not to leave any voids. These are some of the box sizes we use and best items for them: •Small Boxes (16x12x12.5 inches) - Are best used for heavy items because you don't want boxes to be too heavy. Examples include canned goods, extremely fragile items or books. •Medium Boxes (18x18x18 inches) - Are best used for medium weight items, such as bedroom items. •Large Boxes (18x18x24 inches) - Are best used for bulky or light items like pots, pans and clothes. •Wardrobe Boxes - Used for hanging clothes so you don't have to fold them. The bottom of the box is also good for accessories. •Dish Barrel Box - This is a thicker box used for fragile items or for long distances. •File Box - Used for legal and letter files.
12. Does Jets Moving Company use shrink wrap or furniture padding?
Our trucks are well supplied with quality moving blankets to ensure that every piece of furniture is adequately protected on our trucks. Shrink wrap is used to protect sofas from dirt and to ensure that items such as dressers and entertainment centers stay closed while in transit. We offer shrink wrap and padding at no extra charge. Our goal is to have as few damages as possible during your move.
13. What do I need to prepare for my move?
Decide if you want to use our excellent packing services. If you are going to pack yourself, you can purchase all the boxes, tape, markers, and bubble wrap from JETS. If JETS is packing and moving your household, we will bring all the supplies needed. Typically, we will send a packing crew to your home one or two days prior to the move. If you are only using moving services, it is important to be completely packed.
14. How does JETS Moving Company charge for services?
On local moves, we generally charge people on an hourly basis. Acceptable payment types are credit and debit cards.
16. Will the job take longer if there is an elevator?
Depending on the speed, size and proximity of the elevator, it can have a major impact on the move time. One of the most important things a customer can do is to reserve their elevator for exclusive use by JETS. Once of the most frustrating and time-consuming parts of moving can be when our movers have to compete with another mover for elevator usage. This allows one person to occupy the elevator full-time and help load and unload it. A significant number of stairs and/or long carry distance will definitely add time to your move. We typically like to add an extra mover onto a move that has an elevator or stairs.
17. How much advance notice is required to schedule a move?
It's not possible to say exactly how much advance notice we require to accommodate your move. During less busy times, we may be able to schedule your move with 1- or 2-days advance notice. During peak demand times, such as the weekends and all days during the spring and summer, it's best to call 3-4 weeks ahead of time to make a reservation.
18. Can JETS unhook my appliances?
Yes and no - JETS cannot disconnect GAS appliances. Electric appliances, washers, dryers and refrigerators can be disconnected and moved for customers who sign a full release. Bear in mind that many refrigerators have ice makers. They often have a copper water line, which we can disconnect but we cannot reconnect. You should be prepared to replace this with a new line or newer reinforced vinyl water lines, which are available at most hardware and home improvement stores. Due to insurance restrictions, we cannot reconnect any water lines at the drop-off location.